Give your payers the seamless financial experiences they deserve… wherever life takes them.

Exceeding Patient Expectations

HealthPay24’s patient payment technology is expertly designed for the consumer of today, keeping your patients engaged and happy throughout their entire healthcare journey. With features that serve both your patients and your bottom line, the best possible financial outcomes are had by everyone.

Capture More Pre-Service

Personalized Patient Engagement

Pre-service estimation allows your patients to see what their balance will be prior to their visit. With a convenient, touch-free payment experience, your patients will also have the option to pay via text before they arrive at your office with our Text-to-Collect feature

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Increase Point-of-Service Patient Payments 

Inform patients of their covered services and out-of-pocket costs prior to their visit so they aren’t blind-sided when they arrive for their appointment. If patients haven’t taken advantage of a pre-service payment opportunity, then now is the time to make their payment!

Remote Payments

Taking advantage of a “car as your waiting room” approach? A quick text notifies your patient of their service estimate along with a link to pay instantly. Patients can easily pay with a credit card or mobile wallet.

In-Person Payments

In-office staff can accept patient payments via:
  • EMV
  • Mobile Wallet-Google Pay, Apple Pay, Samsung Pay
  • ACH
  • Check

  • Empower the Consumer with a Post-Service, Self-Pay Model

    The likelihood of collecting on patient balances in full drops significantly after the patient leaves your office. With a consumer-minded payment experience, you can empower your patients to take control of their outstanding bills.

    Engage the Consumer with Mobile Alerts and Emails

    Automated and branded email and text alerts allow you to communicate with patients about their bill. By clicking the link included in their message, patients are able to view their bill, pay it in full, or view and select alternative payment options. 

    Make It Easier to Pay

    By logging in to the payment portal, patients can make quick online payments on new and prior balances, set up payment plans, enroll in electronic notifications, and take advantage of discounts offered by your healthcare organization.

    Payment Options Patients Come to Expect
    With a Simplicity They Won’t Ignore


    Providers see up to
    90% Boost in Payments
    When Offering Patients Discounts at POS

    Patient Loans

    92% of Patients
    Would Return to a Health Care Facility
    That Offers a Loan Program

    Flexible Payment Plans

    64% of Patients 
    Want Flexible Payment Plans That Make Sense For Their Needs


    64% of People
    prefer text over voice as a
    customer service channel


    54% More Electronic Payments
    When Your Customers Have the
    Option to Pay by Phone or Text

    “We did not have enough confidence in the payment services provided by the bolt-on vendors from our legacy systems. HealthPay24® was the clear partner and solution provider for us.

    Simplified bills and payment options boost patient confidence and we are happily experiencing that with HealthPay24.”

    Virginia Robbins
    Director, Provider & Patient
    Access Services

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